See our policies: In all types of purchase, whether physical or online, the customer has 30 days, counted from the receipt of the product, to exchange his part. The first exchange or return is at our expense, and must be requested by e-mail comercial@marimlingerie.com.br. Remembering that you must immediately refuse to receive your order if:
• The packaging is violated and/or damaged;
• The product shows signs of damage;
• The order is not what you requested in the e-commerce.
Exchanges for dissatisfaction or product defect will occur normally. Products purchased in our e-commerce can be exchanged in our physical store or through our support. The period for exchanges and/or returns is 30 days after receiving the goods. To be entitled to the exchange, the following rules must be duly respected:
1. Exchange for defective product: First of all, contact our team through comercial@marimlingerie.com.br informing your name, CPF, order number and the defect presented in the piece. You will receive all the information necessary to make the exchange and after receiving the e-mail with the information, the parts must be sent by mail to Mari M. Our team will provide a code for you to post at no cost. The address is:
Mari M Lingerie
Rua Almirante Pereira Guimarães, 360 - Pacaembu, São Paulo - SP, CEP: 01250-000
Upon receipt of the part, an analysis of the product will be carried out to define whether the exchange will be authorized or not, this analysis can last up to 30 business days. Remembering that, if the piece shows signs of use and/or washing, modifications (eg, hem, adjustment, etc.), without the invoice or tag affixed, we will not be able to exchange it. In case of authorized exchange, you can choose between the options below: Exchange for the same product (if available); Cancel the purchase and have the full amount refunded; Generate a voucher in our e-commerce to use in future purchases; Exchange for another product. In case of unauthorized exchange, our team will contact you to inform you that the product will be resent to your address.
2. Exchange for dissatisfaction (product without defect): The exchange must be carried out within a maximum of 30 days after receiving the product. For this, you need to contact our team through the email comercial@marimlingerie.com.br informing your name, CPF and the order number. Remembering that pieces that show signs of use and/or washing, modifications (eg, hem, adjustment, etc.), without the invoice or without affixed label, cannot be exchanged. After receiving the part, we will contact you to inform you that the product exchange is available and you can choose between the options below: Exchange for the same product (if available); Cancel the purchase and have the full amount refunded; Generate a voucher in our e-commerce to use in future purchases; Exchange for another product.
3 - Return of the purchase due to regret: If you regret the purchase made on our e-commerce, you will have a period of 7 days, from the receipt of the goods, to make the return. For this, it is necessary that you contact our team through the email comercial@marimlingerie.com.br informing the regret, your name and the order number. Remembering that, pieces that show signs of use and/or washing, modifications (eg hem, adjustment, etc.), without the invoice or without affixed label cannot be returned. If products are sent without prior notice to our team, the order will be returned to the sender without a refund of the amounts paid on shipping. Upon receipt of the parts, our team will initiate the procedures for reimbursement of value. Purchase by bank slip: the reimbursement of the amount corresponding to the purchase will be made via deposit in a current account, according to the information provided by you. This operation will be carried out within a maximum period of 20 working days. Purchase by credit card: the refund can be made within a maximum period of 2 card invoices after the date of return. If the card administrator refuses to carry out the chargeback, the purchase amount will be credited to your bank account, according to the information provided. Disclaimer: We do not issue refunds to third-party bank accounts. For further clarification, please contact us via email comercial@marimlingerie.com.br or via WhatsApp: +55 11 7666-0318
See our policies: In all types of purchase, whether physical or online, the customer has 30 days, counted from the receipt of the product, to exchange his part. The first exchange or return is at our expense, and must be requested by e-mail comercial@marimlingerie.com.br. Remembering that you must immediately refuse to receive your order if:
• The packaging is violated and/or damaged;
• The product shows signs of damage;
• The order is not what you requested in the e-commerce.
Exchanges for dissatisfaction or product defect will occur normally. Products purchased in our e-commerce can be exchanged in our physical store or through our support. The period for exchanges and/or returns is 30 days after receiving the goods. To be entitled to the exchange, the following rules must be duly respected:
1. Exchange for defective product: First of all, contact our team through comercial@marimlingerie.com.br informing your name, CPF, order number and the defect presented in the piece. You will receive all the information necessary to make the exchange and after receiving the e-mail with the information, the parts must be sent by mail to Mari M. Our team will provide a code for you to post at no cost. The address is:
Mari M Lingerie
Rua Almirante Pereira Guimarães, 360 - Pacaembu, São Paulo - SP, CEP: 01250-000
Upon receipt of the part, an analysis of the product will be carried out to define whether the exchange will be authorized or not, this analysis can last up to 30 business days. Remembering that, if the piece shows signs of use and/or washing, modifications (eg, hem, adjustment, etc.), without the invoice or tag affixed, we will not be able to exchange it. In case of authorized exchange, you can choose between the options below: Exchange for the same product (if available); Cancel the purchase and have the full amount refunded; Generate a voucher in our e-commerce to use in future purchases; Exchange for another product. In case of unauthorized exchange, our team will contact you to inform you that the product will be resent to your address.
2. Exchange for dissatisfaction (product without defect): The exchange must be carried out within a maximum of 30 days after receiving the product. For this, you need to contact our team through the email comercial@marimlingerie.com.br informing your name, CPF and the order number. Remembering that pieces that show signs of use and/or washing, modifications (eg, hem, adjustment, etc.), without the invoice or without affixed label, cannot be exchanged. After receiving the part, we will contact you to inform you that the product exchange is available and you can choose between the options below: Exchange for the same product (if available); Cancel the purchase and have the full amount refunded; Generate a voucher in our e-commerce to use in future purchases; Exchange for another product.
3 - Return of the purchase due to regret: If you regret the purchase made on our e-commerce, you will have a period of 7 days, from the receipt of the goods, to make the return. For this, it is necessary that you contact our team through the email comercial@marimlingerie.com.br informing the regret, your name and the order number. Remembering that, pieces that show signs of use and/or washing, modifications (eg hem, adjustment, etc.), without the invoice or without affixed label cannot be returned. If products are sent without prior notice to our team, the order will be returned to the sender without a refund of the amounts paid on shipping. Upon receipt of the parts, our team will initiate the procedures for reimbursement of value. Purchase by bank slip: the reimbursement of the amount corresponding to the purchase will be made via deposit in a current account, according to the information provided by you. This operation will be carried out within a maximum period of 20 working days. Purchase by credit card: the refund can be made within a maximum period of 2 card invoices after the date of return. If the card administrator refuses to carry out the chargeback, the purchase amount will be credited to your bank account, according to the information provided. Disclaimer: We do not issue refunds to third-party bank accounts. For further clarification, please contact us via email comercial@marimlingerie.com.br or via WhatsApp: +55 11 7666-0318
